Refund policy

At Consummix, customer satisfaction is important to us. This Return and Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted, so you can shop with confidence.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery

  • The issue is reported within the specified return timeframe

  • The product is unused, unwashed, and in its original packaging (where applicable)

Returns will not be accepted for issues arising from normal wear and tear, misuse, or customer preference changes.

2. Return Timeframe

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Requests made after this period may not be eligible for return or refund.

3. How to Request a Return

To initiate a return, please email us at: support@consummix.com

Your email should include:

  • Order number

  • Clear description of the issue

  • Supporting images or videos (if applicable)

Our support team will review your request and guide you through the next steps.

4. Refund Process and Timing

Once your return request is approved, the refund will be processed after verification.

  • Refund Processing Time: 5-7 business days after approval

  • Refunds will be credited to the original payment method used during purchase

Please note that additional time may be required by your bank or payment provider to reflect the amount in your account.

5. Exchanges

We offer exchanges only in cases where the product received is damaged, defective, or incorrect.

If eligible, we will arrange a replacement or exchange at no additional cost, subject to product availability.

6. Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us within 7 days of delivery

  • Share clear images or videos showing the issue

Upon verification, we will offer a replacement, exchange, or refund, whichever is most appropriate.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse or mishandling

  • Products without original packaging or tags (where applicable)

  • Items purchased during clearance or special sale events (unless damaged or defective)

  • Digital products or downloadable items (if applicable)

8. Return Shipping Costs

  • For approved returns due to damaged, defective, or incorrect items, return shipping costs will be borne by Consummix

  • For returns requested for other reasons (if approved), return shipping costs may be borne by the customer

Shipping charges are non-refundable unless otherwise stated.

9. Cancellation Policy

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation requests may not be accepted.

10. Contact Information

For any return, refund, or exchange-related queries, please contact us at: support@consummix.com

We aim to respond to all requests within 24-48 business hours.