Shipping policy

At Consummix, we aim to deliver your orders in a timely and transparent manner. This Shipping Policy explains how orders are processed, shipped, and delivered, so you know exactly what to expect.

1. Shipping Methods Available

We partner with trusted third-party courier and logistics providers to deliver orders safely and efficiently. Shipping methods may vary depending on your location, product type, and availability.

Shipping options will be displayed at checkout where applicable.

2. Order Processing Time

All orders are processed within 2-3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays. During high-volume periods or promotional sales, processing times may be slightly extended.

3. Delivery Timeframes

Estimated delivery timelines are as follows:

  • Domestic Shipping (India):
    7-12 business days after dispatch

Delivery times are estimates and may vary due to factors such as courier delays, customs processing, weather conditions, or regional restrictions.

4. Shipping Costs

Shipping charges (if applicable) are calculated and displayed at checkout before you complete your purchase.

  • Shipping may be free or chargeable, depending on the product, order value, and delivery location.
  • Any applicable shipping fees are non-refundable unless otherwise stated.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

Tracking information may take 24-48 hours to become active after dispatch. You can use this information to monitor your order’s progress.

6. Delivery Issues and Delays

While we strive to meet delivery timelines, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier service disruptions
  • Incorrect or incomplete address details provided by the customer

Consummix is not responsible for delays once the order has been handed over to the courier partner. However, we will always assist you in tracking and resolving delivery-related concerns.

7. Incorrect Address or Failed Delivery

Please ensure that your shipping address is complete and accurate at checkout. Orders returned due to incorrect or incomplete addresses may require additional shipping charges for re-delivery.

 

8. Contact Us

If you have any questions regarding shipping or delivery, feel free to contact us at:

Email: support@consummix.com

We aim to respond to all shipping-related queries within 24-48 business hours.